Privacy Policy - Fast Move Quotes UK

1. Introduction

Fast Move Quotes (“We,” “Us,” “Our”), owned and operated by Stephen Symington, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website (the “Website”) and services (the “Services”), including our quote calculator and booking forms for removal services between Spain and the United Kingdom. By accessing or using the Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or Services.

We comply with applicable data protection laws worldwide, including but not limited to the General Data Protection Regulation (GDPR) in the European Union and United Kingdom, the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and the Lei Geral de Proteção de Dados (LGPD) in Brazil.

2. Information We Collect
We collect the following types of information:

2.1. Personal Data You Provide
– Contact Information: Name, email address, phone number, and other contact details when you use the quote calculator, submit a booking form, or contact us.
– Moving Details: Information about your move, such as “from” and “to” locations, moving date, and any additional details you provide to generate a quote or book a service.
– Communication Data: Information you provide when you contact us via email (e.g., stevesymington@icloud.com), WhatsApp, or other communication channels.

2.2. Automatically Collected Data
– Technical Data: IP address, browser type, operating system, device information, and other technical details collected automatically through cookies, web beacons, and similar technologies.
– Usage Data: Information about how you interact with the Website, such as pages visited, time spent on the site, and actions taken (e.g., form submissions), collected via analytics tools.

2.3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and ensure the Website functions properly. For more details, see Section 8 (Cookies and Tracking Technologies).

3. How We Use Your Information
We use your personal data for the following purposes:

– To Provide the Services: To generate removal quotes, process bookings, and fulfill your requests for transportation services between Spain and the UK.
– To Communicate: To respond to your inquiries, send booking confirmations, and provide updates about your move.
– To Improve the Website: To analyze usage data and improve the functionality, performance, and user experience of the Website and Services.
– For Marketing: To send promotional communications (e.g., newsletters, offers) if you have opted in to receive them. You can opt out at any time (see Section 7).
– To Comply with Legal Obligations: To meet requirements under applicable laws, such as GDPR, CCPA, PIPEDA, LGPD, and other data protection regulations.
– For Security and Fraud Prevention: To protect the Website, detect and prevent fraud, and ensure the security of your data.

4. Legal Basis for Processing
We process your personal data under the following legal bases, depending on your location and applicable law:

– Consent: Where you have given explicit consent (e.g., for marketing communications or non-essential cookies).
– Contractual Necessity: To fulfill our obligations under a contract with you (e.g., to provide a quote or book a removal service).
– Legitimate Interests: For purposes such as improving the Website, fraud prevention, and analytics, where our interests do not override your rights.
– Legal Obligation: To comply with applicable laws and regulations (e.g., GDPR, CCPA).

5. How We Share Your Information
We may share your personal data with the following parties:

5.1. Service Providers
We share data with third-party service providers who assist us in operating the Website and providing the Services, such as:
– Form processing services (e.g., FormSubmit for handling form submissions).
– Analytics providers (e.g., to track Website usage).
– Communication tools (e.g., email providers, WhatsApp for customer support).
These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2. Legal and Regulatory Authorities
We may disclose your data if required by law, regulation, or legal process (e.g., court order, subpoena), or to protect our rights, property, or safety, or that of others.

5.3. Business Transfers
If we sell, merge, or transfer our business or assets, your personal data may be transferred as part of that transaction, subject to appropriate safeguards.

5.4. No Sale of Data
We do not sell your personal data to third parties for monetary or other consideration, as defined under the CCPA and other applicable laws.

6. International Data Transfers
Your personal data is primarily stored and processed in the United Kingdom and European Union, where we are based. However, we may transfer your data to other countries (e.g., to service providers located outside the UK/EU) to provide the Services. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

– Standard Contractual Clauses (SCCs) approved by the European Commission.
– Ensuring the recipient country has an adequacy decision from the EU/UK (e.g., Canada under PIPEDA).
– Other mechanisms permitted under applicable law (e.g., Binding Corporate Rules).

If you are in the EU/UK, you can request more information about these safeguards by contacting us (see Section 12).

7. Your Rights
Depending on your location and applicable law, you have the following rights regarding your personal data:

7.1. General Rights (GDPR, UK GDPR, LGPD, PIPEDA)
– Access: Request a copy of the personal data we hold about you.
– Rectification: Correct inaccurate or incomplete data.
– Erasure: Request deletion of your data (subject to legal obligations).
– Restriction: Restrict processing of your data in certain circumstances.
– Objection: Object to processing based on legitimate interests (e.g., marketing).
– Data Portability: Request your data in a machine-readable format.
– Withdraw Consent: Withdraw consent at any time where processing is based on consent (e.g., marketing).

7.2. CCPA Rights (California Residents)
– Right to Know: Request details about the categories of personal data we collect, use, disclose, or sell.
– Right to Delete: Request deletion of your personal data (subject to exceptions).
– Right to Opt-Out: Opt out of the sale of your personal data (we do not sell data).
– Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

7.3. How to Exercise Your Rights
To exercise your rights, contact us at stevesymington@icloud.com. We will respond within the timeframes required by law (e.g., 30 days under GDPR, 45 days under CCPA). We may need to verify your identity before processing your request. If we cannot fulfill your request, we will explain why (e.g., due to legal obligations).

8. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience and analyze Website usage. Cookies are small text files stored on your device.

8.1. Types of Cookies We Use
– Essential Cookies: Necessary for the Website to function (e.g., session cookies to maintain your session).
– Analytics Cookies: To track usage and improve the Website (e.g., pages visited, time spent).
– Marketing Cookies: To deliver personalized ads (only with your explicit consent).

8.2. Managing Cookies
You can manage cookies through your browser settings to block or delete them. However, disabling essential cookies may affect the Website’s functionality. By using the Website, you consent to essential cookies. We do not use non-essential cookies (e.g., analytics, marketing) without your explicit consent, which we will obtain via a cookie banner where required by law (e.g., under the ePrivacy Directive in the EU/UK).

9. Data Storage and Security
We store your personal data on secure servers in the UK and EU. We implement technical and organizational measures to protect your data, including:
– Encryption of data in transit and at rest.
– Access controls to limit who can access your data.
– Regular security audits and monitoring.
Despite these measures, no system is 100% secure, and we cannot guarantee absolute security. If a data breach occurs, we will notify you and relevant authorities as required by law (e.g., within 72 hours under GDPR).

10. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:
– Quote and booking data: Retained for 2 years after your last interaction with us.
– Analytics data: Retained for up to 14 months.
– Communication data: Retained for 1 year after the communication ends, unless required for legal purposes.
After this period, your data will be securely deleted or anonymized.

11. Third-Party Links
The Website may contain links to third-party services (e.g., WhatsApp for communication). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before using their services.

12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
– Email: stevesymington@icloud.com
– Address: [Insert your business address, if applicable]

For EU/UK users, we are the data controller under GDPR/UK GDPR. You can also lodge a complaint with your local data protection authority (e.g., the Information Commissioner’s Office in the UK) if you believe we have not handled your data appropriately.

13. Children’s Privacy
The Website and Services are not intended for children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly. If you believe we have collected data from a child, please contact us.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on the Website with a new “Last Updated” date. Your continued use of the Website or Services after such changes constitutes acceptance of the updated Privacy Policy.

15. Additional Information for Specific Jurisdictions
15.1. California Residents (CCPA)
We do not sell your personal data. In the past 12 months, we have collected the following categories of personal data: identifiers (e.g., name, email), commercial information (e.g., moving details), internet activity (e.g., usage data), and geolocation data (e.g., IP address). We disclose these categories to service providers for the purposes described in Section 5.

15.2. Brazil Residents (LGPD)
We process your data in accordance with the LGPD. You have the right to confirm the existence of processing, access your data, anonymize or delete unnecessary data, and request information about data sharing.

15.3. Canada Residents (PIPEDA)
We comply with PIPEDA principles, including accountability, consent, and transparency. You can request access to your data and challenge its accuracy.

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End of Privacy Policy